Return Policy

Return Policy

We Only Offer Store Credit, We Do Not Issue Refunds or EXCHANGES 

If you are not satisfied with your purchase, simply return the item(s) within 7 business days. Any returns received past our policy will be rejected. See conditions below.

  • Items must be returned unworn, unwashed, scent and make up free. This includes smoke, deodorant and perfume scents.
  • Original Tags Must be attached (if applicable)
  • Shoes must be returned in the original box inside of packaging to avoid damage to the box during shipment. **Shoe boxes are a big part of representation, so it must be untorn and in good shape, or it will be rejected.**
  • ITEMS NOT ELIGIBLE FOR RETURN: All sale items, store discounts over 20%, and ALL jewelry is FINAL SALE. 

How to Return:

We do not issue prepaid return labels. You are responsible for the return costs. Please include your name and order number on the package. We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.

 

Return Address:
Attn: Returns 

PO Box 393
Teague, TX 75860

 

Store Credit:

Please allow up to 72Hours to receive your Store Credit via email. Store Credit is issued less because of our shipping costs since we offer FREE SHIPPING.

 

Damages or Defects:

We must be notified within 48 Hours of any damaged or defective items. Please email contact.twistedlace@gmail.com, include pictures of the damaged item and packaging. 

 

 

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN THE UNUSED ITEM IN ITS ORIGINAL CONDITION WITHIN 7 DAYS OF RECEIVING YOUR PACKAGE AND WE WILL PROVIDE YOU WITH STORE CREDIT, MINUS OUR SHIPPING & HANDLING COSTS.

 

Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it, the item must be returned with original tags still attached. Items sent back worn or with makeup stains, deodorant stains, stains of any sort, pet hair, smoke &/or perfume smell will not be accepted.

 

STORE-WIDE SALES of 20% or more are FINAL SALE as we are trying to move inventory to make room for new items! Keep this in mind while purchasing during our sales. We will not accept any returns from store-wide sale events.

 

Damages or Defective Items:

If you receive an item that is damaged or defective we need to be notified within 48 hours for a full refund. Notification past the 2 day return window will not be eligible for a refund.

 

We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense. If postage to return the item(s) is not paid within 5 days of receiving return, the item(s) will be donated to the charity of our choice.

 

Please be sure to include your order number and name on the outside or your return.

We strongly recommend that you ensure your return and get proof of delivery in case your package gets lost in transit:

 

The Twisted Lace Boutique
PO Box 393
Teague, TX 75860